Return PolicyUpdated 11 days ago
Return Policy
This Return Policy is part of our Terms & Conditions and explains how returns work for items purchased from Perfect Fit.
Order & Delivery Issues
You must inspect your delivery for visible damage before accepting it. If you discover damage, note it on the delivery paperwork or carrier receipt before signing, and keep all packaging and the item. If damage is not noted at the time of delivery, or packaging is discarded, we may be unable to file a carrier claim or accept a return for that damage. Contact us within three business days of delivery with your order number, photos, and packaging information to begin the process.
If your item arrived damaged, has a defect, is missing parts, or you received the wrong item, see our Shipping Damage, Product Defect, or Wrong Item or Missing Parts articles for next steps. Once officially determined, these are handled at no cost to you and are not subject to the policy below.
Eligible returns
Aside from the issues listed above, items must be unused, in the same condition as when delivered, and in the original packaging to qualify for a return. Returned items must be sellable as unused in brand-new condition. You must request a return within 30 days after you receive the item.
Some items are not returnable, including:
- Special-order items
- Custom-made items
- Certain electrical products
- Some hazardous materials
- Clearance, open-box, or as-is sale items
- Improperly color-matched products *
- Any item delivered more than 30 days ago
- Any item which cannot be resold as a new product **
- Cut items such as flooring, fabrics, textiles, foam, insulation, etc.
* Color matching using images on a website instead of a physical swatch leads to inaccurate matching. Computer displays vary, so we cannot guarantee a color match. To properly color-match your material, order a low-cost sample by contacting [email protected].
** Unless the item is a confirmed defective product or was legitimately damaged in shipping.
Shipping and restocking
If you choose to return an eligible item due to an ordering mistake or change of mind, we deduct a 20% restocking fee and the outbound and return shipping cost from your refund. We want you to get the right product the first time rather than incurring these costs — questions about fit, specs, or compatibility before you order? Contact support — we'd rather help you get it right the first time than handle a return after.
Initiating a return
To start a return, follow the return process in our [Help Center return guide](https://help.perfectfit.com/en-US/how-do-i-return-an-item-644442), which explains eligibility, required photos, and how to submit your return request. Once you submit your return request, if your item is eligible for return, we will send you next steps. Do not ship an item until you submit the form and receive a reply with next steps.
Products ship from multiple locations, including our Portland, OR and Denver, CO facilities, as well as manufacturer and distributor warehouses. Return addresses vary by item. When we approve your return, we'll confirm the correct return address for your specific item. You must always use the address we give you, not an assumed location.
Return shipping
When appropriate, we will issue a Return Materials Authorization (RMA) number and arrange for pickup of your item. Once your return is approved, you must provide return tracking information within seven (7) days, or your return authorization will expire.
When returning items worth $75 or more, we recommend using a trackable shipping service and purchasing shipping insurance. If your return shipment is lost or damaged without insurance, we cannot credit you for the item.
Return processing
Once received, our team will inspect your return to confirm its condition and the accuracy of the information provided. You will receive an email with the outcome of our review, based on the item's condition, the information submitted in your request, and the terms of this policy.
If your return is approved, we will process your refund, deducting shipping costs and the restocking fee described above. You should receive a credit on your original payment method within 1–14 days, depending on processing time at your bank or credit card company. If you don't receive your refund after that window, please contact us.
Perfect Fit 1, LLC, operating as Perfect Fit
12937 NE Airport Way, Portland, OR 97230
[email protected] · 503-234-9325