Terms of UseUpdated 2 hours ago
1. About These Terms
Perfect Fit is a storefront owned and operated by Perfect Fit 1, LLC ("we," "us," or "our"). These terms govern your use of this storefront and purchases made through it. By placing an order or using the site, you agree to these terms. Our Privacy Policy, SMS Terms, Customer Conduct Policy, and Return Policy address their respective subjects.
2. Orders and Availability
Your order is an offer to buy. An automated confirmation acknowledges receipt; it does not necessarily mean we have accepted or shipped the order. We may contact you to correct an error, confirm availability, arrange an alternative, or cancel and refund an order we cannot fulfill. We will not charge an additional shipping amount without presenting the change to you for acceptance. Product availability and shipment estimates may change. If an item is unavailable, we will discuss a backorder or cancellation and refund with you.
3. Cancelling an Order Before Shipment
You may request to cancel an order any time before it ships by contacting us at [email protected] or 503-234-9325. We will confirm whether the order has already entered fulfillment. If it has not shipped, we will cancel it and refund you in full. If it has already shipped, the return process in Section 7 applies.
4. Prices, Payment, and Taxes
Prices, promotions, shipping charges, and applicable taxes are shown at checkout and may change before you submit an order. We may correct obvious pricing or listing errors before fulfillment; if a correction affects your order, we will offer you the choice to accept the corrected amount or cancel for a refund. You authorize us to charge the payment method you provide. We place an authorization hold on your payment method when you place your order and capture (charge) the payment when we accept and begin fulfilling the order. Applicable sales tax is calculated based on your shipping address and the product categories ordered.
5. Wholesale Accounts
Wholesale pricing is available to approved business accounts. We may request a government-issued business identifier (such as an EIN) to verify eligibility; sole proprietors should provide this in place of a Social Security Number. Approval, applicable pricing, and payment terms are determined at our discretion and may vary by account and product. We may suspend or revoke wholesale pricing eligibility at any time. For instructions on applying for a business account, see our Help Center article on getting a wholesale account.
6. Shipping and Delivery
We currently offer shipping to eligible destinations in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes, or international destinations. Available carriers, shipping options, charges, and pickup locations are displayed at checkout when applicable. Items may ship in separate packages or from different locations at no additional shipping charge to you.
Processing and transit times are estimates unless we expressly confirm a specific commitment in writing. Carrier, weather, supply, and other circumstances outside our reasonable control can cause delays, and we are not liable for delays caused by such circumstances. We will send tracking information when available. Please provide a complete delivery address and current contact information; you are responsible for reasonable additional carrier charges caused by inaccurate information you supplied, after we explain those charges.
Title and risk of loss for an item pass to you upon delivery to the carrier, except that for damage, loss, or shortage covered under Section 7, we will work with you on a remedy as described there.
7. Delivery Issues: Damage, Missing Items, Incorrect Shipments, and Lost Packages
You must inspect your delivery for visible damage before accepting it. If you discover damage, note it on the delivery paperwork or carrier receipt before signing, and keep all packaging and the item. If damage is not noted at the time of delivery, or packaging is discarded, we may be unable to file a carrier claim or accept a return for that damage. Contact us within three business days of delivery with your order number, photos, and packaging information to begin the process.
For freight deliveries, inspect the shipment before signing the carrier's delivery paperwork. Note visible damage or shortages on the bill of lading or delivery receipt, take photos, retain the packaging, and contact us as soon as possible. Report concealed damage promptly after discovery. Failure to note visible freight damage can increase the difficulty of making a carrier claim; we will still review the facts and your applicable rights.
If tracking shows a package as delivered but you did not receive it, contact us within three business days of the delivery date shown so we can investigate with the carrier, including checking for misdelivery to a neighbor or alternate location. If a package is lost in transit (tracking shows no delivery and movement has stopped), contact us and we will file a carrier claim and arrange a replacement or refund once the claim is resolved.
If we shipped the wrong item, or the item arrived damaged, defective, or lost in transit, we will work with you on the appropriate remedy at no cost to you. In these cases, the 20% restocking fee described in Section 8 does not apply, and we will cover shipping for an approved correction, return, or replacement. Manufacturer warranty terms may also apply; see Section 10.
8. Returns and Refunds
If you wish to return an item, you must request the return within 30 days after you receive it. Eligible items must be unused, in their original packaging, and in a condition that permits resale as new. Some items are not returnable; see our Return Policy for the full list of exclusions specific to this store.
Before sending an item back, you must follow the return process in our Help Center return guide, which explains eligibility, required photos, and how to submit your return request. We will then review your information, confirm return eligibility, and, if approved, provide return authorization, instructions, and the shipping label or return address. Any unauthorized shipment may delay processing.
If you choose to return an eligible item due to an ordering mistake or change of mind, we deduct a 20% restocking fee and the outbound and return shipping cost from your refund.
We inspect returned items before approving a refund. If a returned item does not meet the eligibility conditions and description in your return request, we will contact you with available options before return or disposal. Approved refunds are issued to the original payment method, typically within 14 days after inspection; your bank or payment provider may take additional time to post the credit. If we sent the wrong item, or the item is damaged, defective, or lost in transit as described in Section 7, the ordinary change-of-mind deductions above do not apply.
9. Product Information and Compliance
While we aim to describe products accurately, specifications, images, compatibility information, and availability may contain errors or change. You must confirm that a product is suitable for your intended use before ordering or installing it. You must follow the manufacturer's current instructions and all applicable safety and building-code requirements, and use a qualified professional where appropriate. Nothing here removes any warranty or consumer right that cannot legally be excluded.
California residents (Proposition 65): Some products may contain chemicals known to the State of California to cause cancer or reproductive harm. Where required, we provide this warning on the product listing or packaging.
10. Warranties
Manufacturer warranties, where provided, are governed by the manufacturer's own stated terms, and claims under a manufacturer warranty may need to be made directly with the manufacturer; we will assist in directing you appropriately. Except as stated in this section or required by law, products are provided without additional warranty from Perfect Fit beyond the manufacturer's terms. Nothing in these terms excludes a warranty or remedy that applicable consumer protection law does not allow us to exclude.
11. Website Use and Intellectual Property
Use the site lawfully and do not interfere with its operation or security. Site text, photographs, graphics, branding, and other content belong to Perfect Fit or their respective owners and may not be copied or used without permission except as allowed by law. Links to third-party sites are provided for convenience; those sites have their own terms and practices.
12. Electronic Communications
By placing an order or providing your contact information, you consent to receive order confirmations, shipping updates, and related transactional communications from us by email or text message. This consent is separate from, and does not itself authorize, marketing messages; marketing communications are governed by our SMS Terms and applicable opt-in requirements.
13. Disclaimers and Limitation of Liability
The site is provided as available. To the extent permitted by law, we do not promise uninterrupted or error-free access. To the extent permitted by law, Perfect Fit's total liability arising from your use of the site or a purchase will not exceed the amount you paid for the order giving rise to the claim, and we are not responsible for indirect or consequential losses arising from site use or a purchase. Nothing in these terms excludes liability or remedies that applicable law does not allow us to exclude, including rights relating to defective goods, personal injury, or fraud.
14. Governing Law and Disputes
These terms are governed by Oregon law, without regard to conflict-of-law principles, except where mandatory consumer law provides otherwise. Subject to any mandatory rights to bring a claim elsewhere, disputes concerning these terms may be brought in courts of competent jurisdiction in Multnomah County, Oregon. Please contact us first so we have an opportunity to resolve the issue.
15. Changes and Contact
We may update these terms by posting a revised version and date. The terms in effect when you place an order govern that order unless a change is required by law or you agree otherwise. If part of these terms is unenforceable, the rest remains in effect to the extent possible.
Perfect Fit 1, LLC, operating as Perfect Fit
12937 NE Airport Way, Portland, OR 97230
[email protected] · 503-234-9325